Below you find some commonly asked questions from clients who purchased the Block My Call. Please contact us if you are not able to find your specific question(s) answered below on how to block calls.

Part I – Common Questions & Answers BEFORE buying the Block My Call.

Q. I have never heard of this product. Is this a scam or is this for real?

We have our presence in UK. We also have you a 7-day return policy so that you can try the product, and return it if you are not 100% satisfied.

Q. Why isn't this product free or less expensive?

This product cost less compared to similar products available in the market. The product is the #1 selling call blocker in Amazon & eBay, and it has the largest memory available in the market too block up to 1,500 phone numbers — no other device comes close to that!. Most services offered by your local phone company cost monthly fees (up to £8), and feature a lot less capacity to block numbers (most cannot block more than 100 phone numbers or so).

Q. What if it does not work with my phone service?

This product is 100% compatible with phone services that support FSK or DTMF standards. It has been successfully tested with several carriers including BT, AT&T, Verizon, Comcast, and many others. Additionally, for your extra peace of mind, we offer a 7-day return policy with no re-stocking fee in case you are not 100% satisfied.

Q. I already registered by phone number with the Call Blocker register?

Well, the Block My Call registry does not protect consumers from calls made by charity organizations such as policemen or fireman charities. Also, political fundraising asking for your support, and many other non-profit organizations.

Q. Can I use the Block My Call to block incoming calls to my cell or mobile phone?

Yes! You can eliminate annoying incoming calls to your mobile by simply using the "Call Forwarding" feature available on your mobile phone service (WARNING: Call Forwarding is usually a free feature, but some mobile carriers may charge a fee). If you call forward your cell calls to a land-line or VOIP line where you have the Block My Call is connected, you will be able to blacklist those calls.

Q. What are some common applications for the Block My Call

You can use this device to block any unwanted calls including automated telemarketing systems (robo telco systems), nuisance callers, telemarketers, junk faxes, charity/nonprofit organizations, political fundraising or announcements, polls/surveys, collection agents, banks, lawyers, hospitals, credit cards companies, and many more!
IMPORTANT: Please be aware that the U.S. Federal Government sponsored “Block My Call” list program does not apply to politicians, non-profit, and research organizations.

Q. Can I block calls that have no Caller ID info, and are shown as "unidentified", or "unknown", or "private", or "Out of Area", etc?

Yes. The BLOCK MY CALL has a new feature (refer to section 6 of the manual). This feature is turned "OFF" by default, however if you turn it "ON", it will block all incoming calls with no caller ID info.

Part II – Common Questions AFTER buying the Block My Call.

Q. My existing telephone handset stopped displaying the CALLER ID information when I installed the Block My Call, as described in the manual.

This happens when the CallerID signal provided by your phone service (Telco) is not strong enough for the Block My Call to work as well as the telephone handsets connected to the "PHONE" port of the blocker. SOLUTION: To prevent this, we recommend that you install the Block My Call in parallel with your existing phone handsets (this applies to both, wired and wireless handsets). Please refer to question 9.0 below for more details on parallel installations.

Q. In one part of the description you indicate “Stores up to 1,500 telephone and fax numbers in blacklist memory”. In another part it says “Stores up to 100 sets of income phone numbers and 50 sets outgoing phone numbers”. Please clarify.

1,500 is the # of phone & fax numbers you can store in the Blacklist memory. The 100 is the # of incoming calls that the unit stores in the display memory. The 50 is the # of outbound calls the unit stores in the display memory.

Q. When I dial a phone number from the handset connected to the "PHONE" port, the Block My Call does not show it in the display.

If you are dialing a number from a handset that is connected to the “PHONE” socket on the Block My Call, you should always see the number being displayed as you dial the numbers. If not, your unit could be defective (probably got damaged during shipping).

Q. Can I manually add a phone number to the Blacklist?

Yes, you can manually add a list of telephone numbers to the Blacklist memory of your Blocker. To add these numbers to the blacklist, follow these steps:

• Connect a telephone to the PHONE port for your Blocker.
• Dial a number you want to block using the dial-pad of the telephone connected to the PHONE port (you can hang up).
• CNow, press OUT button to view the outbound calls. Then use the scrolling Left/Right buttons to find the number you just dialed. Press the “Blacklist” button to add it to the backlist memory.
• Repeat these steps for each number you want to block.

Q. How do you recommend installing theBlock My Call?

There are 2 ways to install your blocker (please refer to manual). There are Pros and Cons of each setup, as follows:
Parallel Installation:
Pros:

• You will be able to continue receiving the caller ID information on your existing phones.
• If you have low power on your phone line, this setup will work better for your existing phones.

Cons:

• You still need to connect a handset to the ‘PHONE’ socket in order to program your Block My Call.
• Also, you will hear 1-2 more rings when blacklisted numbers call you.

Series Installation:
Pros:

• You may not head any rings when a blacklisted number calls you.
• You don’t need to change your setup to program your Block My Call.

Cons:

• If you connect it series (e.g. connecting your exiting phone(s) in the PHONE port of the blocker), you may loose the Caller ID info on your phones. Typically, when connected in series, your phone(s) will display “Incoming call” instead of the caller ID. This happens with many phone services due to the fact that this unit is line powered and there is not enough signal strength on your phone line to pass the caller ID info to the phone(s). Below is a diagram for connecting it in series.

Q. Will my phone still ring when a number that is in the blacklist calls?

This depends on 2 factors:

• If you connect your phone(s) in series (as shown above), your phone(s) should not ring on blacklisted numbers. If you connect it in parallel, your phone(s) may ring 1-2 times before the Block My Call disconnect the blacklisted calls.
• Also, most telephone providers send the Caller id information ahead of the ring signals, giving the Call Blocker enough time to check the blacklist and ‘suppress’ the ring signals. However, some telephone providers send the caller id info at the same time they send the ring signal, giving no time for the Call Blocker to suppress the ring signal. In these cases, you may ring 1-2 rings, even if you have it connected in series.

Q. Can this model work when installed on Voice Over IP (VOIP) phone lines?

This model has been successfully tested with many VOIP services, including Comcast, Vonage, and MagicJack.

Q. I can’t see any incoming calls displayed in the Call Blocker’s LCD display.

Some users have reported similar issues with incoming calls (especially on AT&T, Verizon, Comcast). Recommendation: This happens due to the power signal level provided by your phone service provider to the Call Blocker. Most clients can fix this issue by changing the LCD Brightness level on the Call Blocker to 3 or 4 (factory default is 2). Please refer to Section 2.0 of the manual.

Q. I can’t see some incoming calls displayed in the Call Blocker’s LCD display.

The Call Blocker is not be able to display phone numbers that your phone service does not recognize as having the correct Caller ID format (e.g. valid name and phone number information). This is very common with pure voice services from carriers such as AT&T, Verizon, and Comcast. There is nothing you can do about this. In most cases, you will not be able to Blacklist these numbers with this Call Blocker, but you can add the phone number(s) manually by following the steps in Section 4.0 of the manual.

Q. I’m getting lots of random digits in the incoming list

We have received similar complaints from users, especially those using Vonage service. It seems that these VOIP modems and/or network causes the Blocker to capture lots of random digits in the incoming list. It also causes the display to freeze. The following are possible fixes that have helped other clients reduce the amount of random digits and display freezes:

• Install a "DSL filter" between the Vonage modem and your Call Blocker, using the "Voice" jack of the modem to connect to the Blocker.
• Turn the feature ON to block all calls with no caller ID (refer to section 6 of the manual (Block My Call_User_Manual.pdf).

Q. My display is getting frozen (e.g. none of the buttons work!)

If your display is frozen (e.g. none of the buttons work), disconnect the blocker from the LINE for 2-3 minutes, and plug it back. You should be able to browse the lists again once you connected it back. Also, we recommend you implement the fixes recommended in question 13 (above) to reduce and/or eliminate the frequency of these ‘display freeze’ events.

Q. I can’t use my cordless (or wireless) phone to program my Block My Call.

Some clients have expressed that they were not able to program their Call Blockers with different cordless or wireless phone systems. We recommend that you try another phone. In general consensus is that inexpensive analog handsets work better than sophisticated phone systems to program your Call Blocker. Here are some phone systems that clients reported issues with when programming the Call Blocker (Vtech Model # DS4122-4, Model # CS5211)